Thank you for your interest in
Dragon Door Publications.
If you are not a subscriber to our Dragon Door Product Update Newsletter you
can subscribe now by clicking on the following link:
http://www.dragondoor.com/signup/
You will receive an email notice whenever another exciting Dragon Door product
is released.
We have many exciting upcoming product releases.
Visit
http://www.dragondoor.com
often to stay in touch.
SHIPPING INFORMATION
DragonDoor.com
uses the best
carriers to make sure your order gets to you on time. Learn more about shipping
times, methods, and carriers below.
STANDARD ORDERS: All orders shipped within the continental United
States deliver within 7 business days after shipping.
INTERNATIONAL ORDERS: International orders are shipped with the
U.S. Postal System, via First Class International service, and delivers within
30 business days after shipping.
Tracking is NOT available on these
shipments
, but you will be provided a package number in your shipping
confirmation e-mail.
-
IMPORTANT - International orders do not include customs
clearance, duties, taxes or other non-routine brokerage charges, which are
the responsibility of the customer.
* EXPEDITED ORDERS: All
expedited orders received before 2:00 p.m. EST are shipped the same day and
deliver within 2 business days after shipping. Please provide a physical
address (No P.O. Boxes) for all expedited shipments (no Saturday deliveries).
Orders placed after 2 p.m. EST Friday through Sunday will arrive on Wednesday.
Expedited kettlebell orders placed after 2 p.m. EST Thursday through
Sunday will arrive on Wednesday, as they ship from a secondary warehouse and
need an additional day for processing.
* KETTLEBELLS: Kettlebells
are shipped within North America. Kettlebells cannot be shipped to P.O. Boxes
or APO addresses. Canadian Kettlebell orders can be processed through the
website and ship via FedEx. Shipping surcharge is
applicable.
*
WHERE IT SHIPS FROM?:
all products ship from our corporate
office in Little Canada, Minnesota.
If you have any questions about your order or shipping
status, call 651-487-2180 or email support@dragondoor.com.
International or direct dial customers can call 214-258-0134. If you need
further assistance or have questions about other Dragon Door products or services,
please call our corporate office at (651) 487-2180.
RETURN POLICY
What is
DragonDoor.com's
return policy?
All products purchased on
DragonDoor.com
are
protected by a 100% unconditional, one-year risk-free guarantee.
If you are not completely satisfied with any product, we’ll be happy to give
you a prompt exchange or refund, as you wish. Simply return your purchase to
us, and please let us know why you were dissatisfied—it will help us to provide
better products and services in the future.
Shipping
and handling fees are non-refundable and return shipping fees are the
responsibility of the customer.
What
do I do if I get a defective item?
Contact
customer service and we’ll immediately ship a replacement. Damaged or defective
books and DVDs do not need to be returned, unless it’s a global product issue
that we need to inspect and/or get back and return to the manufacturer in order
to receive credit.
How
do I do an exchange?
Call customer
service at 651-487-2180 or e-mail
support@dragondoor.com
and
they’ll provide you with instructions. Instructions are also included on the
packing slip you receive with your order.
When
will I get my refund?
Most refunds are
fully refunded in 3-5 days after we receive and process your return, if the
refund can be credited back to your credit card; check refunds can take up to
30 business days.
WORKSHOP SITE CANCELLATION
Workshop
sites may be cancelled up to 7 days prior to the beginning of the scheduled
workshop session for any reason. When a workshop is cancelled or postponed,
candidates will be notified immediately and will receive a complete refund of
all workshop fees or be allowed to transfer at no penalty to the new dates or
another course of their choosing without penalty.
Refunds
for credit card transactions processed online will be refunded back to the
credit card within 2 weeks after the cancellation. If workshop registration was
not completed online or the refund cannot be processed online, a refund check
will be mailed within 4 to 6 weeks after the cancellation.
If
cancellation is required, Dragon Door is not responsible for any expenses
(travel or lodging) incurred beyond the registration fees. We recommend against
making non-refundable travel plans.